• Qantas introduces new NDC servicing features, including new live chat support feature, Live Assist
• Premium NDC benefits released and expressions of interest opening from 1 May 2025

Qantas has announced new enhancements to support the 1 July 2025 launch of its new distribution model, reinforcing the airline’s investment in modern distribution and commitment to improving servicing for agency partners.

The latest updates are designed to make it easier for agency partners to manage Qantas NDC bookings, with more visibility of technical issues, clearer information on workarounds and faster access to support. These include:

• Live Assist: a new live chat feature that connects agents directly to the Qantas Agency Connect team for real-time NDC booking support
• Booking & technical support: 24/7 access to self-service resources, troubleshooting guides and real-time updates on NDC developments
• Contact us form: A quick and easy way to report technical issues and receive expert support and resolution

The airline has also increased resourcing in the Qantas Agency Connect team, with additional consultants joining and provide more timely, personalised support.

Qantas Executive Manager, Global Sales and Distribution, Kathryn Robertson, said the enhancements were driven by feedback from agency partners and were designed to ensure a seamless transition to NDC.

“Servicing has been a key focus for us, and these updates reflect the feedback we’ve received from our trade partners. These tools and resources will help them manage NDC bookings effectively and deliver an exceptional experience for customers,” said Ms Robertson.

From 1 May 2025, Expressions of Interest will open for agencies to join Premium NDC, the airline’s most comprehensive indirect content offering, which includes:

• Access to Qantas’ , with no distribution surcharge on Qantas NDC bookings regardless of Certified Technology Partner
• Lower domestic NDC fares when compared to Standard NDC and all published NDC sale fares
• Complimentary standard seat selection from Bronze Frequent Flyers on NDC bookings

Expressions of interest will be reviewed against eligibility criteria.